Online forms: Customer complaint
All complaints will be treated fairly and given equal importance. You will be listened to and your views will be taken into account.
The City of Wanneroo has a formal procedure when dealing with complaints. The Customer Liaison Officer, who is responsible for dealing with any compliments, feedback and complaints made to the City, will assess your complaint to determine the best course of action and may refer your complaint to another officer/Service Unit if a more technical response is required.
Each complaint received will be acknowledged and we aim to respond to your comments within 5 working days of receipt. Should the investigation require more time the officer involved in the investigation will contact you with an interim response before responding with a full and detailed reply and/or resolution.