Online General Enquiries form unavailable from 5pm, Friday 20 November 2020
Please note that our general enquiries online form will be unavailable until Monday 23 November 2020 due to planned maintenance.
Online forms: Covid-19 Hardship Assistance
If you are experiencing financial hardship due the impacts of COVID 19 you are able to apply for some assistance with your rates account.
To be eligible for this assistance you must be able to demonstrate that:
- You have suffered financial hardship as a result of Covid-19 AND
- You reside in the property OR you normally have tenants in the property OR
- You conduct a business from the property
Please complete this application form and attach all required documentation. Once received, your application will be assessed by our Rates Team who may contact you to discuss your application and payment options. During the assessment, debt recovery action will be paused on your account. The assessment process can take some time and our Rates team will contact you with an outcome.