Recovery Information - December 2019
- Bulk rubbish and waste collections
- Water and power
- Department of health information sheets
- Australian Red Cross recovery information sheets
- Support services and helpful contacts
- Frequently Asked Questions
Regular bin collections will now continue as normal. If you need an extra collection of spoiled food from the fridge/freezer or burnt debris and vegetation caused by the fire, please contact the City at: firstname.lastname@example.org
Make contact with the relevant agency to find out more about water and power supply to your property:
Click below to view information sheets from the Department of Health.
- After a bushfire - hazards on your property
- Air pollution and health
- Food safety after a disaster
- Rainwater tanks
- Smoke hazard
Department of Health website: www.healthywa.wa.gov.au
- Looking after yourself after a crisis
- Typical reactions to emergency
- Talking with children after an emergency
- Police/Ambulance/Fire - life threatening emergencies only 000
- SES assistance 132 500
Warnings and alerts
- DFES public information hotline 13 3337
- DFES Emergency WA website: www.emergency.wa.gov.au
DFES have also created an information brochure to help recover from the impacts of a bushfire:
- Western Power
Phone: 13 13 51 - website: www.westernpower.com.au
- Horizon Power
Phone: 132 351 - website: www.horizonpower.com.au
- ATCO Gas Australia
Phone: 13 13 52 - website: www.atco.com
- Water Corporation
Phone: 13 13 75 - website: www.watercorporation.com.au
- Telstra (for residential telephone faults)
Phone: 13 22 03 - website: www.telstra.com.au
- City of Wanneroo
Phone: 9405 5000
- Australian Red Cross
Red Cross volunteers will visit the communities of Seatrees and Breakwater. Working with the City of Wanneroo, Red Cross volunteers will provide recovery information to support you and your families. Two Rocks and Yanchep residents can also request a visit by emailing: email@example.com
Phone: 1800 246 850 - website: www.redcross.org.au
- Anglicare Emergency Relief
Phone: 9247 9705 - website: www.anglicare.org.au
Phone: 13 11 14 - website: www.lifeline.org.au
- Salvation Army
Phone: 9260 9500 - website: www.salvationarmy.org.au
- Insurance Council of Western Australia
Phone: 1300 728 228 - website: www.icwa.wa.gov.au
- Wildcare helpline (Department of Parks and Wildlife)
Phone: 9474 9055 - website: www.dpaw.wa.gov.au
View a list of frequently asked questions on the fire and recovery process by clicking below.
Visit the Department of Fire & Emergency Services website where you can find up-to-date information on all types of emergencies and their current status.
You can stay up-to-date on road closure information relating to the fires through the following channels:
- Visit DFES Emergency WA Map - Bushfire information
- Visit Main Roads Travel Map
- Following Perth metropolitan road incidents on Twitter (@Perth_Traffic)
- Follow Regional road incident information on Twitter (@WA_Roads)
Whilst donations are very much appreciated, the City of Wanneroo cannot receive any donations and encourages those who wish to be generous through donating via the Lord Mayor’s General Appeal.
The City of Wanneroo encourages community members whom wish to offer volunteer services to utilise local Facebook pages or local community notice boards to promote the services they wish to provide during the recovery stage of those who have been impacted by the fires.
The City of Wanneroo encourages community members whom wish to seek volunteer services to keep an eye out on local Facebook pages or local community notice boards.
The City of Wanneroo offers a complimentary SMS notification service to residents when a Harvest, Hot Works, Vehicle Movement or Total Fire Ban is declared. To subscribe to this service click below: http://www.wanneroo.wa.gov.au/emergencysmsnotifications
Community members affected by power outages lasting 12 continuous hours or more, may be eligible for an $80 service standard. You can contact Western Power on 131 087 or by visiting - the Western Power website.
Any other bushfire related enquiries, please call Western Powers hotline on 9326 4850 or by emailing: firstname.lastname@example.org
Anyone requiring any financial support following being impacted by the fires can contact:
The Spiers Centre on 9401 2699 or by visiting their Neighbourhood Centre at 2 Albatross Court Heathridge (please note The Spiers Centre will be closed over the festive period).
Alternatively please contact Uniting Care West on 9220 1255 or visit them at 56 Baltimore Parade, Merriwa.
There are a number of services able to offer counselling services or emotional support.
Red Cross will be offering an Outreach Services from 4 January to those who have been recently impacted by the Yanchep / Two Rocks fires.
Alternatively other local services available are:
Uniting Care West Outer North Hub
56 Baltimore Parade Merriwa - 9220 1255
Headspace visit Yanchep High School once a week
Headspace Joondalup – 9301 8900
Anglicare – 9301 8500
Mercycare Merriwa – 6298 9860
Once you know the air quality is safe, aerate your home. There could be range of reasons why the smoke is still remaining in the home so please contact the City’s Health Services team on 9405 5000.