; COVID-19 community support - COVID-19 information - City of Wanneroo

COVID-19 information

COVID-19 community support

The impact of COVID-19 has created new hardships for many community members. To help with this there are a wide range of support services available across the whole City of Wanneroo area. These essential services include the following:

  • Children and family support services
  • Drug and alcohol support
  • Family and domestic violence services
  • Financial support services
  • Food relief
  • Homelessness services
  • Justice of the Peace
  • Medical transportation service
  • Multicultural support services
  • Mental health support
  • Pathways to employment

You can find a comprehensive list of what support services are available near you by visiting the Find Your Local Community Service platform. This conveniently maps out all of the essential services available near you.

The City also has a designated phone number - 9405 5600 for seniors or vulnerable residents who require assistance. This phone number is staffed during standard operating hours (Monday-Friday, 8:30am-5pm).

This assistance may include referral to a support agency or simply a friendly ear to talk to. 

You can also call the National Coronavirus helpline on 1800 020 080 if you are seeking information on COVID-19 (Coronavirus) or require help with the COVIDSafe app. The helpline operates 24 hours a day, seven days a week. 

Alternatively you can try the State Coronavirus helpline on 13 COVID (13 268 43).

Below are some additional useful links that will provide you with general information regarding COVID-19 response and recovery.

Friendly neighbour support

We can all play a part in supporting each other during these unprecedented and challenging times #WannerooTogether

That's why we've designed some postcards aimed at helping you to look after your neighbours if they are self-isolating,  social distancing or just need a bit of extra help. Download, print, fill it out and pop in your neighbours' letterboxes so they can contact you if they need. Simple.

Friendly Neighbour Support postcard - colour

Friendly Neighbour Support postcard - black and white

Children and families

  • Recovery plan for families with children
    The City has collated best practice guidelines and information from trusted organizations to ensure you are well informed to make the right choices for you and your children.
    Download the Recovery plan for families with children document.

COVID-19 health advice and support for seniors

Please visit our separate webpage for COVID-19 health advice and support for seniors.

COVID-19 support for seniors

Aboriginal and Torres Strait Islander Support

  • National Aboriginal Community Controlled Health Organisation
    Provides information, advice and links about COVID-19 and how it impacts on Aboriginal and Torres Strait Islander peoples.
    Website: https://www.naccho.org.au/

Support for people experiencing hardship

  • The City has compiled a list of local support services that cover food, accommodation and financial aid. You can find out more by downloading the Support Services Guide for Homelessness or Hardship.
  • If your financial circumstances have changed due to the current COVID-19 pandemic, and you are concerned about paying your rates and services charges, you may be eligible for assistance under the City’s Financial Hardship Policy
  • Financial Counsellors' Association
    A support service for those experiencing, or at risk of financial hardship through providing access to financial counselling services.
    Phone (National Debt Helpline): 1800 007 007
    Website: www.financialcounsellors.org

Mental health support

  • Think Mental Health WA - COVID-19 support
    Developed by the Government of Western Australia, this provides a range of information, support and resources to help people manage the impact of COVID-19 on their mental health. 
    Website: www.thinkmentalhealthwa.com.au/mental-health-and-covid-19/
  • Lifeline Australia
    Phone: 13 11 14
    Website: www.lifeline.org.au
    A crisis support service that provides short term support at any time for people who are having difficulty coping or staying safe.
  • Kids Helpline
    Phone: 1800 551 800
    Website: www.kidshelpline.com.au
    A free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25 years.
  • Mental Health Emergency Response Line
    Staffed by mental health professionals, the mental health call centre will provide expert and accurate telephone response to acute mental health issues.
    Phone: 1300 555 788
    Website: www.nmahsmh.health.wa.gov.au/emergency

Family violence support

  • Women's Domestic Violence Helpline
    This Helpline is a state wide 24 hour service. It provides support and counselling for women experiencing family and domestic violence. This includes phone counselling, information and advice, referral to local advocacy and support services, liaison with police if necessary and support in escaping situations of family and domestic violence. The service can refer women to safe accommodation if required. 
    Phone: 1800 007 339
    Website: www.dcp.wa.gov.au/CrisisAndEmergency
  • Men's Domestic Violence Helpline
    This Helpline is a state wide 24 hour service. It provides counselling for men who are concerned about their violent and abusive behaviours. This includes telephone counselling, information and referral to ongoing face to face services if required. 
    Information and support is also available for men who have experienced family and domestic violence. 
    Phone: 1800 000 599
    Website: www.dcp.wa.gov.au/CrisisAndEmergency

Disability support

  • COVID-19 Disability Information Helpline
    The Australian Government has funded a dedicated helpline to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).The Helpline can help families, carers, support workers and services, too. The Helpline is free, private and fact-checked.
    Phone: 1800 643 787
    (Mon-Fri // 8am to 8pm and Sat & Sun // 9am to 7pm AEST)
    National Relay Service for people with a hearing or speech impairment phone:136 677
  • Federal Department of Health - Coronavirus (COVID-19) advice for people with disability
    The Australian Government Department of Health have released a webpage full of advice specifically for people with disability.
    Website: www.health.gov.au