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COVID-19 information

COVID-19 community support

The City’s Community Development team is currently restructuring the way it provides key support and services to aged and vulnerable people in the local community. 

We are remaining actively engaged with our community groups through online and telephone communication and are working closely with local non-profit-organisations to conduct weekly welfare check-ins to see if there is anything we can do to provide a little extra assistance during this time.

As we face the challenge of isolation and social distancing, we are also working hard to transition our everyday community services to an easy to access and use online platform to promote and maintain healthy and connected communities. More information on this initiative will be available through this webpage soon.

The City of Wanneroo has a designated phone number - 9405 5600 for seniors or vulnerable residents who require assistance. This phone number is staffed during standard operating hours (Monday-Friday, 8:30am-5pm).

This assistance may include referral to a support agency or simply a friendly ear to talk to.

There are a range of resources and support services available to seniors during times of crisis, such as the ongoing COVID-19 pandemic.

Friendly neighbour support

We can all play a part in supporting each other during these unprecedented and challenging times #WannerooTogether

That's why we've designed some postcards aimed at helping you to look after your neighbours if they are self-isolating,  social distancing or just need a bit of extra help. Download, print, fill it out and pop in your neighbours' letterboxes so they can contact you if they need. Simple.

Friendly Neighbour Support postcard - colour

Friendly Neighbour Support postcard - black and white

Children and families

COVID-19 health advice and support for seniors

Please visit our separate webpage for COVID-19 health advice and support for seniors.

COVID-19 support for seniors

Aboriginal and Torres Strait Islander Support

  • National Aboriginal Community Controlled Health Organisation
    Website: https://www.naccho.org.au/
  • National Indigenous Australians Agency (NIAA)
    Website: https://www.niaa.gov.au/
  • Relationships Australia - Moorditj Yarning
    Counselling and yarning for those wishing to discuss mental health in a culturally safe way.
    Phone: 1300 364 277
  • Yorgum Aboriginal Family Counselling Services
    Family violence counselling for all ages especially children and youth experiencing family domestic violence. 
    Phone: 9218 9477or 1800 469 371
    Website: https://www.yorgum.org.au/

Support for people experiencing hardship

Additional information

  • If you or someone you know is experiencing hardship or homelessness, help can be found in a number of local support services that cover food, accommodation and financial aid. You can find out more by downloading the Support Services Guide for Homelessness or Hardship.
  • If your financial circumstances have changed due to the current COVID-19 pandemic, and you are concerned about paying your rates and services charges, you may be eligible for assistance under the City’s Financial Hardship Policy
  • The Federal Government has also announced that if you are a casual worker or laid off as a result of COVID-19, you can apply for the new Centrelink JobSeeker Payment. The waiting period will be waived. You can find out more by visiting the Services Australia website.
  • Foodbank
    Phone: 9258 9277
    Website: www.foodbank.org.au/WA
  • Rent Relief Grants
    The State Government is making available grants of up to $2,000 for Western Australian private residential tenants who lost their jobs on or after 20 March 2020 and are facing financial hardship due to the COVID-19 pandemic. This page contains everything you need to know about the rent relief grant and how to apply.
    Website: www.commerce.wa.gov.au

Important numbers

Mental health support

Family violence support

Disability support

  • NDIS COVID-19 Disability Information Helpline
    The Australian Government has funded a dedicated helpline to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).The Helpline can help families, carers, support workers and services, too. The Helpline is free, private and fact-checked.
    Phone: 1800 643 787
    (Mon-Fri // 8am to 8pm and Sat & Sun // 9am to 7pm AEST)
    National Relay Service for people with a hearing or speech impairment phone:136 677
  • Federal Department of Health - Coronavirus (COVID-19) advice for people with disability
    The Australian Government Department of Health have released a webpage full of advice specifically for people with disability. The page provides advice about:
    - why people with disability are at
    - risk protecting yourself
    - services and support.
    Website: Department of Health - Coronavirus (COVID-19) advice for people with disability
  • WA Disability Services - Coronavirus (COVID-19) advice for people with disability
    The Department of Communities has responsibility to safeguard and protect the health and well-being of people with disability during the COVID-19 pandemic. For information and advice for people with a disability please visit their website.
    Website: Department of Communities
  • People with Disabilities WA
    The state based peak body providing advocacy and support to people with a disability, their families and carers. For more information or to contact them: 
    Phone: 9420 7279 or message 0488 798 615 (text only)
    Website: www.pwdwa.org/
  • APM – NDIS Planning (Joondalup based)
    Phone: 1300 276 522
    Website: www.amp.net.au/ndis
  • Carers WA
    Phone: 1300 227 377
    Website: www.carerswa.asn.au

Community priority delivery services

A number of businesses have set up priority food delivery services to ensure those who are most vulnerable have access to essential items during these challenging times.

Cahoots Connects Essential Shopping Delivery Services (in partnership the Department of Communities)

Who is eligible?

  • People with a disability
  • Seniors over the age of 65
  • Those facing challenges and with no other support

Website: www.cahoots.org.au/cahootsconnects
Phone:1300 103 880

Coles Online Priority Service (COPS)

Who is eligible?

  • People over 65 years of age with a My Aged Care number or NDIS number
  • Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number;
  • Aged care, disability care and other businesses that support vulnerable members of the community.

Website: www.coles.com.au/customernotice/onlinepriorityservice
Phone: Your local store

Woolworths Priority Assistance 

Who is eligible?

  • Seniors
  • People with a disability 
  • Those with compromised immunity or who are required to self-isolate.

Website: www.woolworths.com.au/shop/discover/priorityassistance
Phone: Your local store

IGA Priority Shop

Who is eligible?

  • Those with confirmed cases of COVID-19 or in mandatory isolation due to exposure to COVID-19 or upon returning from overseas
  • The elderly (70+years) 
  • Those with chronic illnesses (60+ years), respiratory issues or who are immunosuppressed 
  • Those with a disibility 
  • Healthcare workers working in hospitals

Website: www.iga.com.au/priority-shop/
Phone: Your local store