; COVID-19 community support - COVID-19 information - City of Wanneroo

COVID-19 recovery information and updates

The City of Wanneroo is reopening a number of community services and facilities in line with Phase 3 of the State Government’s COVID-19 Roadmap to Recovery. Click here to find out more


COVID-19 information

COVID-19 community support

The City’s Community Development team is currently restructuring the way it provides key support and services to aged and vulnerable people in the local community. 

We are remaining actively engaged with our community groups through online and telephone communication and are working closely with local non-profit-organisations to conduct weekly welfare check-ins to see if there is anything we can do to provide a little extra assistance during this time.

As we face the challenge of isolation and social distancing, we are also working hard to transition our everyday community services to an easy to access and use online platform to promote and maintain healthy and connected communities. More information on this initiative will be available through this webpage soon.

The City of Wanneroo has a designated phone number - 9405 5600 for seniors or vulnerable residents who require assistance. This phone number is staffed during standard operating hours (Monday-Friday, 8:30am-5pm).

This assistance may include referral to a support agency or simply a friendly ear to talk to.

There are a range of resources and support services available to seniors during times of crisis, such as the ongoing COVID-19 pandemic.

Friendly neighbour support

We can all play a part in supporting each other during these unprecedented and challenging times #WannerooTogether

That's why we've designed some postcards aimed at helping you to look after your neighbours if they are self-isolating,  social distancing or just need a bit of extra help. Download, print, fill it out and pop in your neighbours' letterboxes so they can contact you if they need. Simple.

Friendly Neighbour Support postcard - colour

Friendly Neighbour Support postcard - black and white

Children and families

COVID-19 health advice for older Australians

Department of Health

The Department of Health has developed an information sheet for older Australians, their family and friends on how to support seniors from the spread of COVID-19. This can be downloaded by visiting the Department of Health website below:

Department of Health - Information for older Australians

A separate factsheet with information for families on restricted visits to residential aged care facilities can also be downloaded. Please click below:

Department of Health - Information for families on restricted visits to residential aged care facilities

National Coronavirus Helpline - 1800 020 080

Call this line if you are seeking information on COVID-19 (Coronavirus). The line operates 24 hours a day, seven days a week.


The Federal Government’s Healthdirect website is an essential resource for older Australians who have concerns or questions about COVID-19, including information on:

  • Additional healthcare services and how to access them
  • Home Care Packages
  • How to remain in contact with friends, family and relatives

Click below to visit the Healthdirect website:

Healthdirect website

Support for seniors

Alzheimer's WA

Alzheimer’s WA has developed a range of resources with advice and activities for families and carers of people living with dementia who may be self-isolating. Click below for further information from the Alzheimer's WA website:

Alzheimer's WA - COVID-19 information

Red Cross

Red Cross' volunteer-run Covid Connect service offers regular phonecall pwellbeing check-ups to anyone that is feeling isolated and lonely. Click below for further information from the Red Cross Australia website:

Red Cross Australia - COVID Connect


Advocare provides free and confidential advocacy services across WA via phone (9479 7566 or 1800 655 566) between 8.30am-4.30pm, Monday to Friday and email rights@advocare.org.au. Find out more on the Advocare website by clicking below:

Advocare - COVID-19 services

Older Persons Advocacy Network (OPAN)

OPAN is running a helpline for older Australians who have questions or concerns about the implications of COVID-19. 

Call 1800 237 981 (8am-8pm AEDT, Monday-Friday) or email covid@opan.com.au.  


Vinnies are continuing to offer support for seniors and vulnerable people who are in self-isolation or in need of support. Find out more on the Vinnies website by clicking below:

Vinnies - COVID-19 support and services

Elder Abuse helpline 

Call 1800 353 374

Aboriginal and Torres Strait Islander Support

Support for people experiencing hardship

  • If you or someone you know is experiencing hardship or homelessness, help can be found in a number of local support services that cover food, accommodation and financial aid. You can find out more by downloading the Support Services Guide for Homelessness or Hardship.
  • If your financial circumstances have changed due to the current COVID-19 pandemic, and you are concerned about paying your rates and services charges, you may be eligible for assistance under the City’s Financial Hardship Policy
  • The Federal Government has also announced that if you are a casual worker or laid off as a result of COVID-19, you can apply for the new Centrelink JobSeeker Payment. The waiting period will be waived. You can find out more by visiting the Services Australia website.
  • The WA Government has announced that it will freeze household fees and charges until at least 1 July 2021 as part of its economic response to COVID-19. This means residents will still be billed but there will be no increase to fees and charges.
  • Foodbank
    Phone: 9258 9277
    Website: www.foodbank.org.au/WA

Important numbers

Mental health support

Family violence

Disability support

  • Carers WA
    Phone: 1300 227 377
    Website: www.carerswa.asn.au
  • APM – NDIS Planning (Joondalup based)
    Phone: 1300 276 522
    Website: www.amp.net.au/ndis
  • NDIS COVID-19 Disability Information Helpline
    The Australian Government has funded a dedicated helpline to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).The Helpline can help families, carers, support workers and services, too. The Helpline is free, private and fact-checked.
    Phone: 1800 643 787
    (Mon-Fri // 8am to 8pm and Sat & Sun // 9am to 7pm AEST)
    National Relay Service for people with a hearing or speech impairment phone:136 677
  • Department of Health - Coronavirus (COVID-19) advice for people with disability
    The Australian Government Department of Health have released a webpage full of advice specifically for people with disability. The page provides advice about:
    - why people with disability are at
    - risk protecting yourself
    - services and support.
    Website: Department of Health - Coronavirus (COVID-19) advice for people with disability

Community priority delivery services

A number of businesses have set up priority food delivery services to ensure those who are most vulnerable have access to essential items during these challenging times.

Cahoots Connects Essential Shopping Delivery Services (in partnership the Department of Communities)

Who is eligible?

  • People with a disability
  • Seniors over the age of 65
  • Those facing challenges and with no other support

Website: www.cahoots.org.au/cahootsconnects
Phone:1300 103 880

Coles Online Priority Service (COPS)

Who is eligible?

  • People over 65 years of age with a My Aged Care number or NDIS number
  • Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number;
  • Aged care, disability care and other businesses that support vulnerable members of the community.

Website: www.coles.com.au/customernotice/onlinepriorityservice
Phone: Your local store

Woolworths Priority Assistance 

Who is eligible?

  • Seniors
  • People with a disability 
  • Those with compromised immunity or who are required to self-isolate.

Website: www.woolworths.com.au/shop/discover/priorityassistance
Phone: Your local store

IGA Priority Shop

Who is eligible?

  • Those with confirmed cases of COVID-19 or in mandatory isolation due to exposure to COVID-19 or upon returning from overseas
  • The elderly (70+years) 
  • Those with chronic illnesses (60+ years), respiratory issues or who are immunosuppressed 
  • Those with a disibility 
  • Healthcare workers working in hospitals

Website: www.iga.com.au/priority-shop/
Phone: Your local store