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Bookable verge collections

Bookable verge collections - FAQs

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The new booking process

What is the new bookable verge collections service?

The City has transitioned to a new way of collecting bulk junk and green waste.

Residents will have the option to book their bulk waste collection(s) online or over the phone, at a time convenient for them. 

Residents will be entitled to one collection of each of the following waste types each financial year.

Bulk junk waste

Up to 3m³ (3m x 1m x 1m)

Bulk green waste 

Up to 3m³ (3m x 1m x 1m)

Mattresses 

3 items 

Whitegoods 

4 items 

E-Waste  

6 items 

 

How do I arrange a booked verge collection?

Select an available date and the waste you would like collected. If you need help with booking, you can call us on 9405 5000.

 

Why is the City changing to a bookable verge collection service?

The bookable verge collection service offers a range of benefits:

  • Residents can book their bulk waste collection(s) for the next available date convenient to them.
  • Encourages residents to consider gifting good quality items a second life before putting them out for bookable verge collection.
  • Reduces instances of illegal dumping and inconsiderate scavenging, as waste is presented on the verge for up to three days only. This helps keep streets tidier.
  • Increases resource recovery as waste will be pre-sorted into waste categories to improve resource recovery for recycling, resulting in less waste sent to landfill.
  • Improves the City’s capacity to respond to the bulk collection needs of its growing communities.

 

Did the community ask for this service?

In 2018, the City conducted a Community Waste Survey, which found that people wanted a service that was more convenient and sustainable than the current scheduled bulk waste collection service.

The community’s views on the proposed pre-booked verge-side bulk collection service were also sought in September and October 2022, prior to Council endorsement of the new model at the February 2023 Ordinary Council Meeting.

 

Why did the City undertake a review of bulk services?

The review was conducted to identify and meet the needs of bulk collection's for the City's growing community. 

It found the bookable verge collection model to be safe and operationally practical, as well as a financial and environmentally sustainable approach long-term.

 

Will a bookable verge service affect my Wangara Greens tip passes?

No, the new service will not affect Wangara Greens tip passes. The City will continue to provide four green waste tipping vouchers with annual rates notices, for use at the Wangara Greens Recycling Facility.

Each voucher allows for the disposal of a standard 6x4 trailer-load of clean greens for free. If you are a renter in the City of Wanneroo, please contact your landlord or property manager to obtain the vouchers.

 

I have items that are not accepted through bulk collection. What can I do with them?

If you have items that aren’t accepted through the kerbside bin collection or bookable verge collection service then they can likely be dropped off at a Drop off or Recycling centre. Take to drop-off points | WasteSorted

 

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What can be collected

Will all the same types of waste be collected under the new service?

Yes, the same items will be collected but they will be collected in 5 separate waste types:

Bulk junk waste

Up to 3m³ (3m x 1m x 1m)

Bulk green waste 

Up to 3m³ (3m x 1m x 1m)

Mattresses 

3 items 

Whitegoods 

4 items 

E-Waste  

6 items 

When you book, you will get a guide on how to present your items for collection so we can collect items separately for more effective recycling.

 

What bulk junk items are accepted?

Image of waste items on verge

For your bulk junk waste collections, we accept:

  • Furniture (no glass), including couches, bedframes, bunk beds etc
  • Bicycles
  • Toys
  • Carpet and linoleum
  • Fencing materials (wood and steel only)
  • Wood (not garden waste)
  • Wire
  • Gates
  • BBQs (not gas bottles)  

Please do not include items larger than 1.5m long (where practical).

We do not accept:

  • Vehicles, car bodies and car parts
  • Tyres
  • Batteries
  • Asbestos products
  • Flammable liquids
  • Building materials
  • Bricks, rubble and concrete
  • Glass panels (table tops, window panes)
  • Gas bottles
  • Super 6 or fibre cement sheets
  • Hazardous material
  • Anything included as part of a Green waste collection

Please note: Mattresses will only be collected as part of a booked mattress collection.

 

What bulk green waste items are accepted?

Image of greens waste

For your bulk green waste verge collections, we accept large and bulky green waste that is difficult to fit in your kerbside bins and difficult to transport. This includes:

  • Tree stumps (up to 30cm wide)
  • Large branches (cut into 1.5m lengths)
  • Palm fronds
  • Twigs

Please note that items larger than 1.5m long or 300mm wide will not be collected.

We do not accept:

  • Plastic bags (please don't place organic waste in these)
  • Chemically treated or painted/stained timber
  • Large tree stumps (they must be cut into smaller pieces)
  • Rocks, bricks and rubble
  • Dirt, soil and sand
  • Flowerpots and garden hoses
  • Household refuse
  • Fencing materials
  • Building materials
  • Lawn turf
  • Asbestos products
  • Anything included as part of a bulk junk waste collection
     

 

What items are accepted for mattress collections?

Mattress on verge for collection

For your mattress verge collections, we accept mattresses and bed bases only. Headboards, bedframes and bunkbeds should be presented as part of a bulk junk waste collection.

 

What items are accepted for white good collections?

Image of white goods awaiting collection

For your white good verge collections, we accept:

  • Fridges and Freezers (with doors removed or taped closed)
  • Washing Machines and Clothes Dryers (with doors removed or taped closed)
  • Ovens
  • Free Standing Cookers
  • Dishwashers
  • Home Heaters
  • Hot Water Systems
  • Microwaves
  • Rangehoods
  • Air Conditioners

Please note fridges are not required to be degassed prior to collection as they will be degassed after collection by a qualified contractor.

 

What items are accepted for e-waste (electronic) collections?

Image of e-waste awaiting collection

For your e-waste (electronic) verge collections, we accept:

  • Desktop computers
  • Laptops
  • Tablets
  • Monitors
  • Desktop printer/scanner
  • Routers
  • Computer Accessories
  • Televisions
  • Large Electronic Exercise Equipment
  • Electronic Musical Equipment

 

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Additional FAQs

How many bulk waste collections will I be able to book?

You will be able to book one collection for each of the following waste types:

Bulk junk waste 

Up to 3m³ (3m x 1m x 1m)

Bulk green waste 

Up to 3m³ (3m x 1m x 1m)

Mattresses 

3 items 

Whitegoods 

4 items 

E-Waste  

6 items 

Additional collections will be available for a fee, pending approval by Council in June 2024. 

 

When should I put my waste on the verge?

Place items on your verge no more than 3 days before your scheduled collection date and before 6:00am on your collection day.

 

How should I place items on the verge?

You can place your items on your verge up to three days before your booked collection date. This maybe on your front or side verge, laneway or another location suitable location for your property.

Ensure your items are not leaning against anything and are at least one meter away from any obstructions such as sprinklers, water meters and poles.

Make sure you are not obstructing the footpath, your normal bin service or the line of sight for motorists.

All items need to be placed out by 6am on your collection day.

If you have booked multiple collections for different waste types within the same week, please ensure you set these out separately into the following piles:

  • Bulk junk waste
  • Bulk garden waste
  • E-waste (maximum 6 items)
  • White goods (maximum 4 items)
  • Mattresses (maximum 3 items)
Image showing piles of waste on verge for pickup.

Standard verge

Image of waste items awaiting collection

Laneway

Waste in laneway awaiting collection  Waste in laneway awaiting collection

 

Where do I place my verge waste?

Items can be placed on your front verge, side verge or in a laneway. Please do not obstruct the footpath, vehicle access, your normal bin service or the line of sight for motorists. We will not collect items placed against walls, fences, poles, trees, sprinklers and other utilities. We do not collect from vacant blocks, parks or reserves. These items will be maanged as ilegal dumping, which may result in fines being issued as appropriate. 

 

 

Where do I place my waste if I have no verge?

TV on laneway awaiting collection

If you have minimal or no verge, there will be an option when you book to suggest a suitable location.

Please do not place waste on your neighbour's verge without their permission.

Cancelling, rescheduling and missed bookings

You can cancel your collections via the booking's confirmation email sent to you after you originally booked. If you have any troubles, please contact our customer relations team at least three (3) working days prior to your booked collection date.

Missing your booked collection date will cause it to be forfeited, unless it was due to an emergency. If this is the case, please call or email our customer relations team and provide a relevant professional's testimony (such as a doctor's note/certificate) as proof.

 

When I type in my address into the booking form an error message comes up. What should I do?

If your address does not appear in the booking system, please contact us on (08) 9405 5000 and we can assist you with your booking.

 

Can I have extra collections or additional volume?

Extra collections or additional volume will be available from July 2024, pending approval of the fees and approved by Council at the end of June. 

 

Where will items go for processing?

  • Bulk waste will be taken to a recycling and transfer station facility where commercial and domestic waste is processed prior to disposal. The facility separates the waste from the recyclable items (primarily wood, metal and cardboard) and recovers up to 35% of the material prior to sending waste to landfill.
  • Garden organics are taken to a green waste recycling facility for further processing where 100% of the material is reused.
  • Mattresses are processed at a recycling facility where up to 70% of all its components are recycled.
  • White goods and e-waste are processed at a recycling facility; recovery rates will vary depending on the type of item processed.

Please note: Fridges and air conditioning units will be degassed in accordance with the requirements of applicable Federal legislation (The Ozone Protection and Synthetic Greenhouse Gas Management Act 1989).

 

Who is eligible for bookable verge collections?

A: Households within the City of Wanneroo that pay a waste service charge are eligible to book. However:

  • If you live in a property without a verge, you will still have access to the booked verge collection service. Contact the City to arrange an alternative collection location.
  • Large unit complexes/strata (above 20 units) will be contacted regarding their verge collection services. These collections will be booked by your strata/property owner.
  • All other property owners and occupiers (renters) can book their allocation directly via the online form or by phone.
     

Can I save my allocated collections for the following year?

No. You have one collection of each waste type per financial year, and they do not accrue.

 

Can I share with my collections with my neighbours?

As long as the collection volumes/amounts are within the accepted amounts, residents are welcome to share collections with their neighbours as suits them. You cannot add to a neighbours collection without their approval. 

 

I’ve just moved in but the booking form says all of the allocations for my address have been used?

Please contact the City on 9405 5000 to discuss your situation and we can explore possible solutions.

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