Our Customer Service Commitment outlines the standards of service you can expect to receive from us, each and every time you connect with the City, whether it's over the phone, in-person or online.
Customer service compliments, complaints and feedback
About compliments and feedback
A compliment is an expression of praise or admiration. If you’ve received great service, let us know so we can celebrate our achievements.
The City defines feedback as 'A reaction or response to a process or activity in the aim of initiating improvement in service delivery'. While we may not always meet expectations, we strive to enhance our services and products. Your comments are welcomed and valued.
How to lodge a compliment or feedback
About complaints
A complaint is defined as dissatisfaction with the City’s services, products, or the actions of its employees, Council, or contractors.
