Learn how to submit an insurance claim, report an incident and access guidance.
Even with careful planning, things can occasionally not turn out as expected. That’s why the City has insurance arrangements in place, to help protect the community, Council assets and services. Public liability insurance helps the City to plan to manage accidents and incidents when they happen.
If you believe the City may be responsible for loss or damage to you, a form can be submitted that will allow your claim to be investigated and lodged with our insurers.
Each claim is assessed on its individual circumstances and supporting information. Lodging a claim does not mean it will automatically be accepted. Our claims process is an important safety net that is used when it’s genuinely needed.
Application process
- Your personal details – we manage this data carefully to ensure confidentiality and ensures you can be contacted
- The circumstances of your incident – what happened, where, how, did you have witnesses all of those types of things
- Why you consider the City has failed to meet expectations – did we do something wrong or did we miss something
- What do want as an outcome – what do you want from the City, if you have an invoice or estimate we will need to have a copy to understand the value
- Any other supporting evidence – anything that shows us what happened, shows your loss or anything related is required. This can be photos and videos if you have them.
Complete the online claim form.
- The City reviews your form to ensure we have all the information required to allow a full understanding of your claim, we will contact you if anything is missing.
- The City obtains any internal information required that supports the claim, this allows identification and rectification of any failures to avoid additional issues
- The City submit the claim for consideration to the insurance company
- The insurers will contact you once they receive the claim to advise of its status.
This process is designed to help us to protect our community. If you have any concerns or if anything is not working, please email insuranceclaims@wanneroo.wa.gov.au.
