Food safety is essential for preventing illness and protecting community health. Find resources to keep food safe at home and in local businesses.
Food poisoning
Food poisoning occurs when contaminated food or drink causes illness from bacteria, viruses, parasites, or toxins.
Symptoms range from mild to severe, with higher risk for young children, the elderly, pregnant women and those with weakened immunity.
For more information visit the Department of Health.
How to lodge a food complaint
To lodge a food complaint complete the Food Complaint Online Form.
To help us investigate effectively, please follow these steps:
- Preserve a sample of the food. Wrap the item securely in plastic and store it in the freezer. This helps ensure it can be tested if needed.
- Keep your receipt. Hold onto any proof of purchase, as it may be required during the investigation.
- Seek medical advice if illness occurs. If you believe the food has made you unwell, visit your doctor for diagnosis and any necessary testing. This information can be important for tracing potential sources of contamination.
FoodSafe online training
The City prioritises food hygiene and offers free access to the FoodSafe Online training course. This program helps food handlers develop essential skills for safe food handling.
Access the course at no cost by using voucher FSVWANNE352 at checkout to apply the full $40 discount.
After registration, follow the instructions to start learning and download your certificate upon completion.
Allergens training
Food allergies can be life-threatening, and the only way to manage them is to avoid allergens. Mandatory labelling laws under Standard 1.2.3 of the Food Standards Code help protect consumers. When customers disclose allergies, food service providers must assist by sharing accurate allergen information.
To support this, the National Allergy Strategy offers a free online course, All About Allergens, designed for the food service industry.
The training is quick, easy, and interactive, providing essential knowledge through videos and activities.
