Need an extra rubbish bin collection or think your bin was missed? You can request an extra collection or report a missed service using the options below.
All requests are processed during business hours (Monday to Friday, 8:30am to 5pm).
Request an extra bin collection
If you have too much rubbish and can’t wait for your next scheduled collection, you can request an extra bin collection for $86.50 per bin.
How it works:
- Submit your request online and pay the fee
- Your bin will be emptied within 2 business days after submission
- Place your bin on the verge immediately after lodging your request
- Extra collections are not available on weekends or public holidays
If you regularly need more space, you can order for an additional bin instead.
Request an extra bin collection
Report a missed bin collection
Bin collections can be missed for several reasons including incorrect placement, missed timing, parked vehicles or limited street access.
If your bin was not collected on your regular day, you can report it using the general enquiry form or by calling us on (08) 9405 5000.
Please note: The City uses CCTV and GPS tracking to verify missed collections. A return visit may not be provided if:
- The bin was not out by 6am
- The bin was overfilled, blocked or placed incorrectly
- The bin contained the wrong type of waste
If a return collection is approved, a fee may apply.