Get your free waste vouchers online and use them at the Wangara Recycling Facility.
Digital waste vouchers
The City has introduced an online portal that allows eligible residents to access waste vouchers digitally.
Eligible households can use their vouchers at the Wangara Recycling Facility free of charge when presenting a valid voucher (with QR code) and identification.
Available vouchers:
- Clean green waste drop-off - up to four visits per year.
- Recycling and e-waste drop-off - unlimited visits.
- Compost or shredded greens - up to two visits per year (choose either six bags of compost, or one 6x4 trailer load of shredded greens).
Before you arrive, please access and download your voucher. Mobile coverage in this area may be limited.
Remember to bring:
- Your voucher QR code (on your phone or printed).
- Valid ID showing current address.
Our staff will scan your QR code when you arrive.
How to access your vouchers
To register you will need:
- Your property assessment number from your rates notice.
Registration steps:
- Visit wanneroo.residentservices.com.au and create an account*.
- Verify your property by selecting your suburb and street address.
- Enter your property assessment number.
- Review and accept the terms and conditions.
- Access your waste vouchers through your account.
Digital Waste Vouchers Terms and Conditions of Use
*Personal information collected for Digital Waste Voucher registration, verification and redemption is managed in accordance with the City’s Privacy Policy and privacy legislation.
Use the online Resident Services portal to register and access your vouchers.
Register to access your vouchers by visiting wanneroo.residentservices.com.au
Before registering, visit our Frequently Asked Questions to understand how the waste vouchers work, and where they can be used.
If you need help with registration, voucher access or printing, support is available at the Civic Centre customer service desk or any City library.
Greenwaste drop-off
Four disposals of clean green waste per year (one standard 6x4 trailer-load) are free with a valid Wangara Recycling Facility voucher.
Simply present the QR code on your voucher each visit to be scanned on entry - either a printed copy or directly on your mobile phone. If you are renting, please contact your property manager or landlord to obtain the voucher for the property.
If you do not have a valid voucher, you can still use the facility for a fee:
$24 for a car.
$40.50 for a ute
$40.50 for a car and trailer up to half a tonne
Trucks: $103 per tonne.
Cash and EFTPOS payments are accepted.
Any contaminated loads will be refused upon inspection at entry.
No boxes or bags of waste.
Containers, boxes, or bags of green waste must be emptied and removed from the site.
No sand, soil, rocks, building materials, bricks, or turf.
No processed timber, sleepers, or bamboo screens.
Branches must be no longer than 1.5 metres.
No large tree stumps (guideline: a stump must be able to be lifted by two people to shoulder height).
Stop the spread of the polyphagous shot-hole borer by ensuring all green waste is securely contained for transport in a covered trailer, truck or skip bin.
The invasive pest has been detected in the Perth metropolitan area and a quarantine area has been implemented to help protect WA’s forests, food and agriculture industries.
For more information visit the Department of Primary Industries and Regional Development website.
Wangara Recycling Facility
Closed: Weekdays, Good Friday, Christmas Day and New Year's Day.
Frequently asked questions
Go to the Resident Services portal to get your waste vouchers.
Register your account, then select and verify your property. Once this is done, you can view and download your vouchers.
You will need:
- Your first and last name.
- Your email address.
- Your property address.
- If you are the owner-occupier, your property assessment number (shown on your rates notice).
- If you are a tenant, contact details for your landlord or property manager (if not already listed).
Support is available to help you register an account, access vouchers and print a QR code at Civic Centre Customer Service desk or any City library.
Vouchers are valid for the financial year (1 July to 30 June). If you have already used all your vouchers, you will not be able to download additional vouchers until the start of the next financial year.
Make sure you are logging in with the same email address used to register your account. If you are still unable to access your account, you can reset your password or contact the City on (08) 9405 5000 for assistance.
There are a number of reasons your property details may not be available in the system. Please contact the City on (08) 9405 5000 so we can assist you and investigate.
Tenants can register online and complete the verification process. Your landlord or property manager will be asked to confirm your tenancy. Once approved, your vouchers will be available to view and download.
Please contact your landlord or property manager and ask them to verify your request. If they do not respond, please contact the City on (08) 9405 5000 for assistance.
The waste service fee is linked to the property, not the person who pays the rates. This means everyone living at the property, including tenants, can use the City’s waste services.
Waste vouchers are issued to the property where you live. Owners of multiple properties are only entitled to vouchers for their primary place of residence.
Once downloaded, your voucher will include a QR code. Present the QR code (downloaded on your phone or printed) to the staff for scanning when you arrive.
Yes, you can use a printed copy of the QR code. This online system replaces paper vouchers previously distributed with rates notices.
If you don’t have access to a digital device, support is available at Civic Centre Customer Service desk or any City library, to help you:
- Register an account,
- Access vouchers and;
- Print a QR code.
You can contact the City on (08) 9405 5000 to cancel the lost voucher and reissue any remaining vouchers valid for the current financial year (1 July to 30 June).
No. Vouchers are uniquely linked to your property and cannot be transferred.
You can access your waste vouchers through the Resident Services portal. If you need assistance, please contact the City on (08) 9405 5000.
Yes. Your information is securely stored within the system and is only used to confirm your eligibility and provide access to your vouchers.
