; Youth support services - City of Wanneroo

Youth support services

If you are in need of information or support, there are many agencies that are out there for young people and parents.

Kids Helpline

Australia’s only free confidential and anonymous 24-hour telephone and online counselling service specifically for young people aged between 5 and 18.

Phone: Free call 1800 551 800

Crisis Care

A 24-hour, 7 days a week telephone service for people in crisis and needing urgent help. They can provide information on other possible agencies that may assist you with your issue.

Phone: 9223 1111 or free call 1800 199 008

Crisis Care can be accessed through the translating and interpreting service on 13 14 50.

Telephone Crisis Care when:

  • You need someone to help sort out a serious problem.
  • You are concerned about the wellbeing of a child.
  • You are escaping domestic violence and need help.
  • Arguments are causing unhappiness and problems in your family.
  • You are alone or afraid and urgently need to talk to someone.
  • You are homeless.
  • You need counselling, information or other support.


A 24-hour telephone counselling service for people in crisis and / or need of someone to talk to.

Phone: 13 11 14

Lifeline website

Youth Beyond Blue

Beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.

Beyond Blue website


ReachOut.com is Australia’s leading online youth mental health service. It’s the perfect place to start if you’re not sure where to look. It helps hundreds of thousands of young Australians with information support and stories on everything from finding your motivation, through to getting through really tough times.

ReachOut.com website

Find a Child Care Service

Search for children's education and care services near you.

Starting Blocks website


Ngala offers a range of resources and program to support parents, families and communities to enhance the wellbeing and development of children and young people.

Phone: 9368 9368

Ngala website

Playgroups WA

Playgroup is a place in your local community for children aged 0 to 5 years and their parent or caregiver to regularly meet, make friends and play! There are so many different playgroups across WA and most are run by parent volunteers.

Phone: 1800 171 882

Playgroups WA website


Kidsafe WA is dedicated to promoting safety and preventing childhood injuries and accidents in WA.

Phone: 6244 4880

Kidsafe website

Parenting Line

The Ngala Parenting Line offers phone advice and support to parents and carers of children up to 18 years old. Their team of qualified and friendly staff are on hand to offer reassurance and encouragement along the parenting journey. Hours of operation are 8am to 8pm, seven days a week. Ngala also offers a call-back service for out of hour’s queries..

Metro and Mobile Phone: 9368 9368
Regional from a landline: 1800 111 546

Parenting Line website

Raising Children

Raising Children provides up to date, evidence-based information, parenting videos, articles and apps backed by Australian experts to help families grow and thrive together.

Raising Children website


headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds. headspace can help young people with mental health, physical health (including sexual health) alcohol and other drug services, and work and study support.

Joondalup office: 9301 8900
Osborne Park office: 9208 9555

headspace website

Office of the eSafety Commissioner

The Office of the eSafety Commissioner offers a range of programs, services and resources including:

  • Ability to support Australians experiencing online bullying or abuse to take action or make a complaint.
  • Online safety resources, information sheets and guides.
  • Online webinars and eSafety training.

eSafety website

Commissioner for Children and Young People

The Commissioner works closely with children and young people, their families, community and government to make WA a better place for 0- 18 year olds.

Phone: 6213 2297

Commissioner for Children and Young People website