We have recently introduced an upgraded customer portal that allows applicants to lodge, track and update their building applications online. This change will come into effect on Saturday 1 July 2023. If you registered an account prior to this date to lodge applications, you will need to create a new account as your old login will no longer work. For more information about this change or if you require help with your account, visit our account and registration help page.
Register for an account
Log into your account
Understanding the progress of your case
Once your application has been submitted, a new case will be created and a case reference assigned. You will receive an email with your case number and a link to your case. However, you can view your cases anywhere, anytime with your login to the portal. In the portal, your case will be given a status to indicate its progress. Explanation of the status descriptors is provided below:
| Status | What this means |
|---|---|
| Assigned to customer relations | We have received your application and it is being validated by Customer Relations Team before sending to Approvals Team for review. |
| Awaiting Customer Response |
We need more information from you. Please respond to this request via the 'Respond to Council' button in the case.  |
| Additional Information Provided by Customer | We have received your information and will review your application. |
| Assigned to Approvals Team | Our Approvals Team is making some final checks before the Building Surveyor assesses your application. |
| Awaiting Building Surveyor Assignment | Your application is waiting to be assigned to the relevant Building Surveyor |
| Assigned to Building Surveyor for Assessment | Your application is being assessed by a Building Surveyor. |
| Assigned to Senior Building Surveyor for Assessment | Your application has been referred to Senior Building Surveyor for quality checking/assessment. |
| Assigned to Approvals Team for Determination | The team are doing their final checks before issuing your determination. |
| Approved | Your application has been approved. A notification will be sent to your email and attached to your case with further details. |
| Rejected | Your application has been rejected. A notification will be sent to your email and attached to your case with further details. |
| Refused | Your application has been refused. A notification will be sent to your email and attached to your case with further details. |
| Proposed Lot - On Hold | We are waiting on Landgate issuing a Certificate of Title before proceeding with your application. |
Help
For further information or assistance with your application please contact us on (08) 9405 5000