; Compliments, feedback and complaints - City of Wanneroo
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Compliments, feedback and complaints

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At the City of Wanneroo we aim to provide excellent service and deliver a high-quality experience during every connection you have with us. Whether it be in-person, over the phone or across our digital channels, we adopt a ‘Customer First’ approach as outlined in our Customer Service Commitment

As we strive high-quality customer service, we encourage you to let us know when we’re doing well or on where you think we could improve.

There are many ways you can send feedback, a compliment or lodge a complaint with the City including:

Feedback

The City defines feedback as 'A reaction or response to a process or activity in the aim of initiating improvement in service delivery'.

We understand that the City may not always meet your expectations but we will always strive to improve the services and products provided.

Your comments and feedback regarding our services and products provided are welcomed and we value what you have to say.

Feedback form

Compliments

The City defines a Compliment as 'An expression of praise, admiration or congratulation'.

If you feel you have received great service then please let us know so we can celebrate our customer service achievements.

Compliment form - City Services

Compliment form - City Staff

Complaints

The City defines a complaint as 'Dissatisfaction with services or products of the City and its contractors, or with the action of employees or Council in the provision of those services or products'. For enquiries that are of an urgent-nature that require immediate assistance or that relate to animals, parking, ranger assistance or other community safety matters, please call us on (08) 9405 5000.

Complaint form - City Services

Complaint form - City Staff