Waste FAQs

There could be a number of reasons why your bins haven't been collected:

• Change of round: Sometimes the City is required to change the scheduled rounds, which changes the time of day that your bin is collected.
• Bin placement: Your bin needs to be placed a metre from the kerb with the wheels facing away from the kerb. Bins should be one metre from each other and other obstacles, like cars, fences and letterboxes. Your bin needs to be out for collection on your bin day by 6am.
• Contamination: If your bin has the wrong things in it, our driver will not collect it. The driver will leave a sticker. These items must be removed before the bin can be collected.
• Weight: Bins can only weigh a maximum of 70kg. Items will need to be removed before bin can be collected.
• Jammed bin: Overfilling the bin and jamming waste in can mean the truck can’t empty your bin. You will need to loosen items before the bin can be collected. (Hint: put lawn clippings on top of other items to prevent the bin from jamming).
• Foreign bin: Only City of Wanneroo bins can be collected. Residents pay for this service through their rates.

• General waste and recycling collection services operate Monday to Friday, from 6am to 3pm.
• If your general waste or recycling bin hasn't been collected by 3pm on your scheduled day, please report it via our online form or by calling (08) 9405 5000.
• Garden organics collection services operate Monday to Friday, from 6am to 6pm.
• If your green garden organics bin hasn’t been collected by 6pm on your scheduled day, please report it via our online form or by calling (08) 9405 5000 the following business day.
• Please note: We utilise vehicle-mounted CCTV footage and GPS tracking to investigate reported missed collections. Bins that are not presented correctly (e.g. not out by 6am, overfilled, blocked by vehicles or other objects) may not be eligible for a return collection. Additional fees may apply.

Our Bulk Verge team collects steel items separately for recycling. If only these items have been removed, it is likely that the Bulk Verge team will return to collect your remaining items.

Some items are not collected as part of bulk verge. Our team will leave a non-compliance card, explaining what you can do to dispose of these items.

Our drivers will put a sticker on your bin to let you know if there is an issue with your bins. Sometimes this will explain why your bin has not been collected and instructions on what you need to do. Other times it is a reminder for future bin collections. 

Yes! A one off, extra bin collection can be arranged for residents who have too much rubbish and cannot wait until next week’s collection. There is an additional bin collection fee which must be paid online.

• • Pay for an extra bin collection

No. Your rates only cover a once-a-week collection of your domestic waste bin and a once a fortnight collection of your recycling bin.  If you have too much rubbish, you can organise a one off extra bin collection, or order an additional bin.

HINT:You can try to reduce your household waste by following these tips from Switch Your Thinking.

When it is not your collection day, your bins must be kept on your property. The following tips can help you choose a location that will keep smells to a minimum:

• Keep your bin lids closed. This stops smells spreading and flies from laying their eggs. If your bin lid is broken, please contact the City to organise a FREE repair.
• Store your bins outside in a well ventilated and shady location.
• Wrap your rubbish before putting it in the domestic waste bin. Alternatives to plastic bin liners include compostable bin liners or newspaper.
• Clean your bin after it’s been emptied using dish washing detergent, vinegar and water, or diluted bleach.
• Don’t overfill your bin. If you have too much waste, you can order an additional bin or one off collection (fees apply).
• Freeze smelly items like seafood before throwing away on bin day.
• Scrape clean or rinse your recyclables before putting in the yellow top recycling bin.

The City of Wanneroo does offer special services to those that need help with putting their bin out. Please contact the City on (08) 9405 5000 to discuss options with a Customer Relations Officer.

Yes. Please contact the City on (08) 9405 5000 (8:30am – 5pm) to arrange collection and cancellation of this service.

To avoid traffic congestion in the City, waste must be collected outside normal business hours.  Unfortunately, noise associated with these activities can cause disturbance.

The City does not supply worm farms.

As a participating council of the Switch Your Thinking program, residents are able to access “Rewards for Residents”. Visit the Switch Your Thinking website for more information.

The City does not offer skip bin services. Scheduled bulk junk and greens collections have changed to a new bookable verge collection service for bulk waste. The new booking system allows you to select what waste type you need collecting and book an available date convenient for you. As each waste type is collected by different trucks, it must be separated and placed on your verge loosely.

Book a verge collection 

Visit our Three Bin Kerbside Colletion page which has a list Frequently Asked Questions.

Three Bin Collection information

You can contact the City, who will cancel the lost voucher and re-issue the remaining programs left on the voucher (each voucher season runs from 1 August to 31 July each year).

No, the voucher is linked with a unique code back to the property. If you give it to someone else, we will not be able to match the unique code to the property.

You can contact the City, who will issue you with vouchers.