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Notice of Change of Time Ordinary Council Meeting - 27 June 2017

Change of time for Ordinary Council Meeting on 27 June 2017 from 7:00pm to 6:00pm More information

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Compliments, feedback and complaints

At the City of Wanneroo we strive to deliver service excellence and provide the best possible customer experience throughout every interaction we have with our customers as outlined in Our Customer Service Commitment. 

We value your compliments and feedback and encourage you to let us know if we have exceeded your expectations or if we don’t meet your expectations so that we can celebrate our customer service achievements or identify opportunities for improvement.

Our Customer Service Commitment

Compliments and feedback

How to provide compliments or feedback:

Feedback form

Compliment form

Complaints

What is a complaint?

'Dissatisfaction with services or products of the City and its contractors, or with the action of employees or Council in the provision of those services or products'

How to make a complaint:

Complaint form

The City of Wanneroo has a formal procedure when dealing with complaints. The Customer Liaison Officer, who is responsible for dealing with any compliments, feedback and complaints made to the City, will assess your complaint to determine the best course of action and may refer your complaint to another officer/Service Unit if a more technical response is required.

Each complaint received will be acknowledged and we aim to respond to your comments within 7 days of receipt. Should the investigation require more time you will be contacted with an interim response before responding with a full and detailed reply and/or resolution.

Anonymous complaints

The City understands that there may be situations that you do not feel comfortable with and do not wish to provide your personal information.

We encourage you to provide us with contact details to enable the City to respond. If you wish to remain anonymous please understand that feedback cannot be provided to you and this will limit our ability to successfully resolve your complaint.

Public Interest Disclosure Act

The Act is designed to facilitate the disclosure of an allegation or complaint about a person who is a government official, public authority, agency or a government contractor.

For further information download the act by clicking below.

Public Interest Disclosure Act 2003