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Account and registration help

Online forms portal upgrade

From Saturday 1 July 2023, the City is upgrading its online forms portal to improve the user experience and streamline administration. Customers need to be aware of the following:

  • You will need to setup a new account from this date. Your old login and password will no longer work.
  • Partially completed form data will be lost after Saturday 1 July so make sure to complete and submit your form before the 1 July to avoid losing your progress.
  • If you would like to retain a record of your previous submissions, these will need to be retrieved prior to the 1 July from within the old portal. Alternatively, you may call the City on 9405 5000 after Saturday 1 July so we can assist you.   
  • Customers using external accounts and not the City website are not affected by this change (eg: Aquamotion/Kingsway Envibe, eRates, GOLD program). 

Frequently asked questions

The following information should assist with any problems you may encounter when managing your account.

Why should I register for an account?

How do I create an account?

I'm having trouble registering

I'm having trouble logging in to my account

How do I change my password?

I have not received my email for registration

How do I cancel an online form I have started?

I want to continue completing an online form that I started

During registration, I received an error message "Password must be re-entered on successive attempts to register."

If you experience any other problems, please contact us.