Important:
- This is not a skip bin service. As different types of waste are collected by different trucks, waste must be separated by type and placed on your verge.
- Please note we are currently experiencing higher than expected demand for some collection types. If bookings are full in your area, please check back soon as we are regularly opening more bookings across the City.
The City has moved to a new flexible service for verge collections for bulk waste.
Every residential property paying a waste service fee is eligible to book one collection of each of the following, each financial year:
- bulk hard waste, up to 3m³ (3m x 1m x 1m)
- bulk green waste, up to 3m³ (3m x 1m x 1m)
- mattresses, up to 3 items
- white goods, up to 4 items
- e-waste (electronic), up to 6 items.
The new booking system allows you to select what waste type you need collecting and book an available date convenient for you. As each waste type is collected by different trucks, it must be separated and placed on your verge loosely, a skip bin will not be provided.
Dates available are usually a couple of weeks in advance, so make sure you book before placing any items out for collection. Items will only be collected if a booking has been made.
Before you book, are your items still in good working order? Why not donate to charity, swap or sell items too good for the tip.
Please read the Frequently Asked Questions below before making a booking:
Frequently asked questions
The booking process
Select an available date and the waste you would like collected. If you need help with booking, you can call us on 9405 5000.
I have items that are not accepted through bulk collection. What can I do with them?
If you have items that aren’t accepted through the kerbside bin collection or bookable verge collection service find out where you can drop off at the WasteSorted website.
How can I donate, reuse or sell items?
Donate
Charities and op shops are very grateful to receive good quality items. Many will even collect it for free. Items that can be donated include furniture, white goods, electrical items, homewares, toys, clothes, sports equipment and books.
Reuse
Gumtree and Facebook buy nothing groups are great ways to give your items a new home. You might even make some cash.
Recycle
There are many recycling services in the City, many are free to residents. Visit our Waste drop-off webpage for further information.
What if I live in a strata managed property?
If you live within a strata managed property with 20 units or over please contact your strata manager on how to book.
If you are a strata manager, please call us on (08) 9405 5000 in order to organise a booking.
How can I change an existing booking?
If you need to change your booking you will need to cancel your original booking and create a new one.
You can cancel your booking up to three working days before your collection date. After you login, your booking will be listed under 'Open Service Requests', to cancel, click 'Open' and select 'Cancel booking' at the bottom of the page. If you wish to rebook for a new date, cancel your existing booking and then follow the steps for a new booking.
What can be collected
How should I place items on my verge?
You can place your items on your verge up to three days before your booked collection date. Place items either on your front or side verge, laneway or another location suitable location for your property. If placing on the front verge ensure your waste is in front of your letterbox on the verge, as collection staff cannot collect items within the property boundary.
Ensure your items are not leaning against anything and are at least one meter away from any obstructions such as sprinklers, water meters and poles.
Make sure you are not obstructing the footpath, your normal bin service or the line of sight for motorists.
All items need to be placed out by 6am on your collection day.
If you have booked multiple collections for different waste types within the same week, please ensure you set these out separately into the following piles:
- Bulk junk waste up to 3m³ (3m x 1m x 1m)
- Bulk garden waste up to 3m³ (3m x 1m x 1m)
- E-waste (maximum 6 items)
- White goods (maximum 4 items)
- Mattresses (maximum 3 items)
Standard verge
Laneway
What bulk junk items are accepted?
Accepted:
- Furniture (no glass), including couches, bedframes, bunk beds etc
- Bicycles
- Toys
- Carpet and linoleum
- Fencing materials (wood and steel only)
- Wood (not garden waste)
- Wire
- Gates
- Barbecues (not gas bottles)
Please do not include items larger than 1.5m long where practical.
Not accepted:
- Vehicles, car bodies and car parts
- Tyres
- Batteries
- Asbestos products
- Flammable liquids
- Building materials
- Bricks, rubble and concrete
- Glass panels (table tops, window panes)
- Gas bottles
- Super six or fibre cement sheets
- Hazardous material
- Anything included as part of a green waste collection
Please note: mattresses will only be collected as part of a booked mattress collection.
What bulk green waste items are accepted?
Accepted:
- Organic garden waste
- Tree branches
- Twigs
Please note that items larger than 1.5m long or 30cm wide will not be collected.
Not accepted:
- Chemically treated or painted/stained timber
- Large tree stumps (they must be cut into smaller pieces)
- Rocks, bricks and rubble
- Dirt, soil and sand
- Flowerpots and garden hoses
- Lawn
- Bagged items
- Anything included as part of a bulk junk waste collection
What items are accepted for mattress collections?
For your mattress verge collections, we accept mattresses and bed bases only as part of a mattress collection. Headboards, bedframes and bunkbeds should only be presented as part of a bulk junk waste collection.
What items are accepted for white good collections?
Accepted:
- Fridges and freezers (with doors removed or taped closed)
- Washing machines and dryers (with doors removed or taped closed)
- Ovens
- Free standing cookers
- Dishwashers
- Heaters
- Hot water systems
- Microwaves
- Rangehoods
- Air conditioners
What items are accepted for e-waste (electronic) collections?
Accepted:
- Desktop computers
- Laptops
- Tablets
- Monitors
- Desktop printer/scanner
- Routers
- Computer accessories
- Televisions
- Large electronic exercise equipment
- Electronic musical equipment
Additional FAQs
When I type in my address into the booking form an error message comes up. What should I do?
If your address does not appear in the booking system, please contact us on (08) 9405 5000.