How to pay your rates
Learn about ways to pay your rates, what rebates and concessions are available and where to get support if you need it.
Find on this page:
- Online payment portal and flexible options
- Other ways to pay
- Notices and due dates
- Financial assistance and support
Online rates payment portal
The City’s online rates payment portal is the quickest and easiest way to pay and manage your rates with a range of flexible options to suit your circumstances.
Using the portal, you can:
- Set up automatic payments for your two or four instalment options
- Pay the balance gradually with weekly, fortnightly or monthly payment
- Make a one-off credit card payment
- Get email or SMS reminders
- Check your current balance
Please note: Your 2025/26 rate notices and information will be available in the platform from late August.
Access the rates payments portal
Watch the video below for a step-by-step guide.
Your reference number and payment options are listed on the back of your rates notice.
Other ways to pay
If you prefer not to use the online portal, you can pay using one of the following methods:
| BPAY | Use the biller code 35410 and your reference number. |
|---|---|
| Phone | Call BPoint on 1300 276 468 and quote your reference number. Visa, Mastercard and American Express accepted. |
| In person | Pay by EFTPOS, cash or cheque at any Australia Post Office or at the following City of Wanneroo locations:
Mon-Fri // 8:30am to 5pm
Mon-Fri // 9am to 12pm and 12:45 to 5pm |
| Detach your rates notices slip and make cheque payable to:
City of Wanneroo, Locked Bag 1, Wanneroo, WA 6946 Retain the top portion of notice as your record as no receipt will be issued. |
Important: All credit card payments incur a 0.22% surcharge. Payments made after 6pm AEST (Melbourne or Sydney time), or on weekends and public holidays will be processed the next business day.
Notices and due dates
| Notices | Issue Date | Due Date |
|---|---|---|
| Annual rates notice | 20 August 2025 | 24 September 2025* |
| Second instalment | 29 October 2025 | 26 November 2025 |
| Third instalment | 17 December 2025 | 28 January 2026 |
| Fourth instalment | 4 March 2025 | 1 April 2026 |
*Please note: To qualify for instalments, your first payment must be made on or before this date.
Financial assistance and support
If you’re having trouble meeting due dates, contact us to apply for a special payment arrangement or check if you’re eligible for support under the City’s financial hardship policy. To discuss your options or apply, call us on (08)9405 5000 or complete the online form.
If your rates or Emergency Services Levy aren’t paid by the due date, interest may apply. Rates are charged at 5% per year and the Emergency Services Levy at 11%, both in line with State Government legislation.
Rebates and concessions
If you hold a valid seniors or pensioners concession card, you may be eligible for a State Government rates concession or rebate. Find out more about rates concessions.
Support services
- National Debt Helpline - 1800 007 007 or ndh.org.au
- Financial Counsellors’ Association of WA - financialcounsellors.org