; How to pay your rates - Rates information - City of Wanneroo
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Rates information

How to pay your rates

Events BPay BPay
Please use the Biller Code 35410 and your reference number
Internet Rates Payment Internet
Pay by credit card
You will need your reference number and credit card details.
Rates Telephone Payment Telephone
Credit card payment: Visa, Mastercard or American Express.
Phone BPoint on 1300 276 468
Rates Mail Payment

Mail 
Detach slip on Rates Notice and make cheque payable to:
CITY OF WANNEROO, Locked Bag 1, Wanneroo WA 6946
Retain the top portion of notice as your record.
Note: No receipt will be issued.
Rates Payment In Person In person
Pay at any Australia Post Office. EFTPOS, cash and cheque only.
  • Civic Centre, 23 Dundebar Road, Wanneroo
    Mon-Fri // 8:30am to 5pm, or
  • Clarkson Library, 27 Ocean Keys Bvd, Clarkson
    Mon-Fri // 9am to noon and 12:45 to 5pm

Note: Payments made by telephone, internet, on a weekend or public holiday, or after 6pm Sydney time on a bank business day will not be processed until the following bank business day. Credit card payments will incur a surcharge of 0.38%.

Payment arrangements

If you are unable to pay your rates in full or by instalments you can apply for a payment arrangement. Payments can be made on an agreed weekly, fortnightly, monthly or monthly basis. 

All payment arrangements are subject to interest.

For more information about payment arrangements and to apply, complete the City's online Rates payment arrangement application or contact Rating Services on 9405 5000. 

Financial Hardship Assistance 

The City has a Financial Hardship Policy to help customers experiencing severe financial distress.

Check the eligibility criteria and complete the Hardship Assistance application form.

If you are experiencing financial hardship and would like to speak to us, please call 9405 5000 to discuss available options. 

Pensioner/seniors rebate information

To receive a concession, a person must hold one or more of the appropriate Pensioner or Seniors cards and, on 1 July of the financial year, own and occupy residential property as their ordinary place of residence. The Government of Western Australia provides a rebate to persons who meet the eligibility criteria set out under the Rates and Charges (Rebates and Deferments) Act 1992.

The following concessions are available to holders of a:

WA Seniors Card (SC)

  • Entitled to receive up to a 25% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum amount.
  • The deferment option is not available.

WA Seniors Card (SC) AND a Commonwealth Seniors Health Card (CSHC)

  • Entitled to receive up to a 50% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum (capped) amount which is reviewed annually. 
  • May be entitled to defer your local government rates and emergency services levy.

Pensioner Concession Card (PCC) OR State Concession Card (SCC)

  • Entitled to receive up to a 50% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum (capped) amount which is reviewed annually.
  • May be entitled to defer your local government rates and emergency services levy. 

For further information click below:

Concessions for pensioners and seniors

Financial Counsellors

The National Debt Helpline (1800 007 007) is a free confidential service for all Western Australians with financial issues. It provides information, strategies and guidance to assist those experiencing financial difficulties. 

National Debt Helpline