; How to pay your rates - Rates information - City of Wanneroo
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Please note that our online payments and services are currently unavailable. We apologise for any inconvenience.

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Rates information

How to pay your rates

Events BPay BPay
Please use the Biller Code 35410 and your reference number
Internet Rates Payment Internet
Pay by credit card
You will need your reference number and credit card details.
Rates Telephone Payment Telephone
Credit card payment: Visa or Mastercard only.
Phone BPoint on 1300 276 468
Rates Mail Payment Mail (please use the envelope provided with your Rate Notice)
Detach slip on Rate Notice and make cheque payable to:
CITY OF WANNEROO, Locked Bag 1, Wanneroo WA 6946
Retain the top portion of notice as your record. NO RECEIPT
will be issued.
Rates Payment In Person In person
Pay at any Australia Post Office. Credit card payments are
not available with this option.
  • Civic Centre, 23 Dundebar Road, Wanneroo
    Mon-Fri 8:30am to 5pm, or
  • Clarkson Library, 27 Ocean Keys Bvd, Clarkson
    Mon-Fri 9am-noon and 12:45-5pm

Note: Payments made by telephone, internet, on a weekend or public holiday, or after 6pm Sydney time on a bank business day, will not be processed until the following bank business day. Credit card payments will incur a surcharge of 0.57%.

Instalment options

If you have opted for the five-instalment payment option over a 10-month period, the remainder instalments are due on the following dates:

  • 16 November 2020
  • 18 January 2021
  • 22 March 2021
  • 24 May 2021

Payment arrangements

The City offers the opportunity to make a payment arrangement. Payments can be made on an agreed weekly, fortnightly or monthly basis.

Note: All payment arrangements are subject to interest and administration fees which are determined by Sections 6.49 and 6.51 of the Local Government Act 1995.

Financial Hardship Assistance 

The City recognises its responsibility in responding to the needs of residents experiencing severe financial hardship and has developed a Financial Hardship Policy to assist customers in need.

The purpose of this policy is to allow flexibility for payment of overdue Rates and Service Charges for residents in severe financial distress.

Guidelines and application criteria have been developed to ensure that residents who need assistance are treated with respect, dignity, fairness, equity and confidentiality.

If you are experiencing financial hardship due to COVID 19

Check eligibility criteria and complete the Covid-19 Hardship Assistance application form

If you are experiencing financial hardship for any other reason

Check eligibility criteria and complete the Hardship Assistance application form

Alternately, if you are experiencing financial hardship and would like to speak to us, please contact the City on 9405 5000 to discuss available options. 

Pensioner/seniors rebate information

To receive a concession a person must hold one or more of the appropriate Pensioner or Seniors cards and, on 1 July of the financial year, own and occupy residential property as their ordinary place of residence. The Government of Western Australia provides a rebate to persons who meet the eligibility criteria set out under the Rates and Charges (Rebates and Deferments) Act 1992.

The following concessions are available to holders of a:

WA Seniors Card (SC)

  • Entitled to receive up to a 25% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum amount.
  • The deferment option is not available.

WA Seniors Card (SC) AND a Commonwealth Seniors Health Card (CSHC)

  • Entitled to receive up to a 50% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum (capped) amount which is reviewed annually. 
  • May be entitled to defer your local government rates and emergency services levy.

Pensioner Concession Card (PCC) OR State Concession Card (SCC)

  • Entitled to receive up to a 50% rebate on your local government rates and emergency services levy.
  • The rebate will be limited to a maximum (capped) amount which is reviewed annually.
  • May be entitled to defer your local government rates and emergency services levy. 

For further information click below:

Concessions for pensioners & seniors

Financial Hardship

Please note that the City has a Financial Hardship Policy in place for those who are experiencing financial hardship and having difficulty paying their rates. If you are experiencing financial hardship, please contact the City on 9405 5000 to discuss available options. 

Financial Hardship Policy

Non COVID-19 Affected Ratepayers Financial Hardship application form

COVID-19 Affected Ratepayers Financial Hardship application form

Financial Counsellors

Anyone can contact the the Financial Counselling Helpline, 1800 007 007, this is a free confidential service for all Western Australians with financial issues. It provides information, strategies and guidance to assist those experiencing financial difficulties.

Financial Counsellors Association of Western Australia