Rates Frequently Asked Questions
Access a range of frequently asked questions about your rates including how they’re calculated, what they help fund, payment options, concessions and more.
Find on this page:
- Getting your rates notice
- Understanding your rates
- Payment and financial support
- Property and address changes
- More information and contact
Getting your rates notice
When do I receive my annual rates notice?
Rates notices are sent to home, land and business owners in August each year.
If you’ve registered for eRates, your notice will be emailed to you.
Can I get a copy of a rates notice?
Yes. Your current year notice is free. A $31 fee applies for copies of previous years' notices. If you need this for tax purposes, we can provide the figures over the phone.
Request a copy of your rates notice.
Understanding your rates
Rates help fund the essential services, programs and facilities our community relies on every day. Your investment allows us to:
- Build local roads and footpaths
- Maintain public parks playgrounds
- Construct sporting facilities and community buildings
- Collecting household rubbish and recycling
- Run our libraries and host free local events
How does the City calculate the amount of rates income required?
Each year, the City forecasts how much money is needed for local infrastructure and provide services and facilities for our growing community. This helps determine the required rates.
Rates work alongside other income streams that help keep our community running including state and federal government funding, fees and charges, reserve funds and interest revenue.
How is my GRV calculated by Landgate?
Gross Rental Value (GRV) is an estimate of the fair annual rent your property could reasonably earn if rented.
When calculating GRV for a residential property, Landgate looks at factors like location, age, size, building materials, number of bedrooms and bathrooms, garages or carports.
To learn more about GRV, visit the Landgate website.
When will the next valuation take place and how will my rates be impacted?
Under Landgate’s revaluation schedule, Unimproved Value (UV) properties are valued every year, while Gross Rental Value (GRV) properties are valued every three years.
Since it takes time to assess all GRV properties, there is a delay between the valuation date and when it is applied to rates. For local governments in the metropolitan area, this timeframe is 23 months.
GRV properties in the City were last valued in August 2021. Those valuations first used for rates in the 2023/24 financial year.
UV rated properties in the City were revalued in 2025. Changes to property valuation in this category were applied in the 2025/26 financial year.
For more information about property valuations, visit the Landgate website.
Will the revaluation increase my rates?
In most cases, an increase in your property’s valuation will result in an increase in your rates. The City adjusts the rate in the dollar each year to help balance the overall impact across all properties.
As revaluations apply City-wide, the City cannot completely offset increases for individual properties. This means some properties may see an increase while others may see a decrease depending on their valuations.
Can I object or appeal my property’s valuation?
Your valuation (GRV or UV) is only one factor used to calculate your rates notice.
You may object to your property’s valuation within 60 days of your rates notice issue date by contacting Landgate directly.
Visit the Landgate website for more details on valuations or contact their customer services team on 9273 7373.
Objections to the Rate Book must be made in writing to Council within 42 days.
Rates must be paid by the due date even if an objection is lodged. If your objection is successful, this may result in refunds.
Do I pay GST on my rates assessment?
GST does not apply to general rates, waste charges, the Emergency Services Levy (ESL), or pool inspection fees.
Why are pool inspection fees charged?
State Government requires private pool safety barriers to be inspected at least once every four years. To cover the cost of inspections conducted over this four-year cycle, the City charges a small annual fee.
All pool owners are responsible for maintaining their pool enclosures to ensure community safety.
How is the Emergency Services Levy (ESL) calculated?
The Emergency Services Levy (ESL) is set by the Department of Fire and Emergency Services (DFES) to fund Western Australia’s fire and emergency services including Career and Volunteer Fire and Rescue brigades.
ESL charges are calculated based on your property’s ESL category and its Gross Rental Value (GRV) or Unimproved Value (UV).
The City collects the ESL through your annual rates notice and passes all funds directly to DFES.
Paying your rates
You can pay your rates through the City's online rate payment portal, which offers flexible options like setting up a direct debit for your instalments, scheduling flexible payments on a weekly, fortnightly or monthly basis, one-off payments and reminders.
Please note: Your 2025/26 rate notices and information will be available in the portal from late August.
Other ways to pay include BPAY, phone, post or in person at selected locations. For more information, visit wanneroo.wa.gov.au/paymyrates
Can I make a payment arrangement?
To set up a payment arrangement, please complete our rates payment arrangement form or contact us on (08) 9405 5000. Please note that all payment arrangements are subject to interest charges.
I’ve lodged an objection but received a final rates notice. Do I have to pay?
Yes. You must pay rates by the due date even if you've lodged an objection.
If your objection is successful, you'll receive a refund for any overpayment.
The City will charge the following daily interest to unpaid amounts:
- 5% per annum for general rates and charges
- 11% per annum for overdue Emergency Services Levy (ESL)
Should my rates be discounted if I am a pensioner or senior?
If you’re a pensioner or senior, you may be eligible for a State Government rebate on your rates and ESL.
Contact the Water Corporation by phoning:131385to check your eligibility and apply.
I can’t afford to pay my rates. What can I do?
If you're experiencing financial hardship, contact us on (08) 9405 5000 to discuss support options under our Financial Hardship Policy or apply for hardship assistance online.
What happens if I don’t pay my rates?
If rates remain unpaid after a final notice and letter of demand, your account may be referred to a debt recovery agency. They will contact you to arrange full payment or set up an agreed payment plan.
If no action is taken, legal proceedings may follow through the Magistrates Court. This can lead to additional costs and in some cases, property seizure or sale. The City may also recover unpaid rates through rent collected from the property or by selling the land.
Property and address changes
I’ve changed my address. What should I do?
It’s important to keep your postal and residential details up to date to make sure you receive your rates notices.
If you’ve moved, please complete the change of address form to update your contact details.
What happens if the property changes ownership?
Under the Local Government Act 1995, sellers must notify the City in writing within 21 days of the sale including:
- A description of the property
- Name and address of the purchaser
A settlement agent will usually handle this for you. However, a settlement agent isn’t managing the sale, send your notification to:
- Online: Change of Address form
- Mail: City of Wanneroo, Locked Bag 1, Wanneroo WA 6946
- In person:
- Civic Centre: 23 Dundebar Rd, Wanneroo (Mon–Fri, 8:30am–5pm)
- Clarkson Library: 27 Ocean Keys Blvd, Clarkson (Mon–Fri, 9am–12pm & 12:45pm–5pm)
More information and contact
Still have questions or need more information? Call us on (08) 9405 5000 or complete a general enquiry form.